The periodic postings of a tech lovin', former communications maven - now customer service maven - wife, mom and writer.
Tuesday, December 29, 2009
Big sister, bigger brother
Monday, December 28, 2009
Dad and son
He is very mellow and is putting on weight like a pro. His big sister is enthralled and adores him but is having some terrible two issues (not her usual cooperative, helpful self and wants to do EVERYTHING herself, whether it's within her abilities and my patience level or not) that we're grappling with.
Those issues aside, we are LOVING the new addition. Non-cell phone pix to come.
Thursday, December 03, 2009
Five days overdue
I wake up every morning to Snap, Crackle and Pop. No, not the cereal. That's the sound my pregnancy-loosened joints make as I side-roll/hoist myself out of bed like a whale trying to un-beach itself.
Truthfully though, other than being really tired and short on stamina (and non-polyester/elastic clothing), I feel fine. Like I did 2-3 months ago.
No massive swelling turning the ends of my legs into "cankles," no headaches, major pains or other discomforts. I'm even still working, because If I'm not in active labor, I'd rather be working and saving up my leave for when the baby's really here, not home on the couch watching Ellen and "I Didn't Know I Was Pregnant" marathons. After all, that's what Saturdays are for. ;-)
I'm at Antipartum testing right now just making sure baby's movin' and groovin' okay since he's being all reluctant about joining us. So far so good: lots of kicks and rolls like he's trying out yoga poses in there. Ultrasound is up next, which is always cool. More news soon hopefully.
Wednesday, November 25, 2009
Playtime
Saturday, October 31, 2009
Saturday sushi
Ava loved her edamame, miso soup and the kid's bento box. It had teriyaki chicken, rice and a small seaweed and cucumber salad.
Watching her sip out a glass without spilling, eating the pre-opened edemame and happily sipping her soup with little assistance or fanfare, Jason said, "Man, I don't think I could do that until I was about four."
Still, he nearly choked when she appeared on the verge of maneuvering a piece of chicken into her mouth with the chopsticks. Yeah, she's pretty good, but not THAT adept. We set her up with a fork and she was good to go, with more food in her mouth than on the table by meal's end.
I know it's just standard kid development, but it's very nice to be at a point where we're able to go out for a meal and she's pretty self-regulating.
Also, it's not like one description I read in pre-kid days that said good practice for going out with a kid was to take a wild goat to a store and pay for everything it ate or damaged. Thankfully, our goat is pretty civilized and rarely damages anything.
Saturday, October 24, 2009
Noticing an equine theme
I just shipped a giant box of baby clothes to a sister-in-law, so I think I'm within my self-imposed stricture of "If you buy something, something has to go." Giddy up.
Monday, October 19, 2009
Letters and emails and faxes, oh my! Behind the "Letters to the President"
According to the site: "Letters to the President" is an exclusive behind-the-scenes look at the process of how those ten letters make it to the President's desk from among the tens of thousands of letters, faxes, and e-mails that flood the White House each day.
The video has several neat factoids, such as, each week, the president receives about:
- 65,000 letters
- 100,000 emails
- 1,000 faxes
- and 2,500-3,500 calls per day

Thursday, October 15, 2009
Major project complete, rest ahead
media event I was tasked with organizing has taken place.
I worked the phonea and wrote many, many documents and e-mails to coordinate w/a cast of thousands behind the scenes to make it happen: reps from our county including two councilmembers, three cities, one govt. entity, attorneys and others.
In the end, the rain held off and it was a success! Lots of TV and radio coverage, great video and audio (why yes, driver of the loud, beeping backhoe/sandbag mover, it would be nice if you paused for six minutes while they speak. Thanks much!).
I'll be celebrating with a large, hot beverage as I head home to focus solely on my daughter instead of dividing my attention between her and my Blackberry for the first night this week. I know: the glamour overwhelms, doesn't it? ;-)
Sent from my Nokia phone
Tuesday, October 13, 2009
Heaven: thy name is quiche
Disappointed by yet another over-priced, under-flavored, flaccid slice of quiche at a coffee shop, I set out tonight to make my own low-cost, tasty version for breakfast tomorrow.
This one has sauteed mushrooms, onions and shredded zucchini layered with diced cooked breakfast sausage, sliced grape tomatoes and grated gruyere cheese. And a partridge in a pear tree. Ha! Kidding on that last part.
It's pretty hearty but I need protein, iron and calcium these days. And instead of half and half and five eggs as called for in the recipe I used as a basis for it, I used whole milk and three eggs, so it's not a total heart bomb, but I'll see how it turns out when I cut a slice in the morning.
Update: it was all meaty, cheesy, protein- and veggie-filled perfection and just what I was hoping for.
Friday, October 09, 2009
Park playtime
Sunday, September 20, 2009
Post-birthday superstar!
Friday, September 04, 2009
Lions at the gate and fresh meat answering the door

This point was reinforced for me recently when I called a large, local business trying to reach someone who could provide some specific clarifications about their product. The person answering the phone (who I later learned was an intern) transferred me to seven (!) different people before I finally reached someone in the know. Each time, she prefaced the transfer with, "Um, okay, I'll try this one." She had no idea what each one did and didn't know what their titles meant when I suggested options.
When I finally reached a real person who knew something, I told them about the difficulty I'd had reaching them. His reply? "Well she's an intern and you know, good help is hard to find." I'm not sure how much he was joking but really? In this recession?!
Having done my time as that phone answer or receptionist, I know it's usually not the most exciting position and often requires that you take the brunt of a complaint from a disgruntled customer. But it does give you an opportunity to really help people and give them an impression of what your organization or company is about.
I work for a government agency and I'm often forwarded a call from a resident unhappy with some aspect of the agency's service, or more often, just frustrated that they can't reach anyone who can help them solve a specific problem or answer a question.
Answering these questions or helping them find the right person is not part of my job description. But I feel it's one of those things that falls under the category "other duties as assigned." I always hear them out, figure out who can help them, offer to call them back in a few minutes if I can't figure it out quickly, then connect them with the right person and give them my direct number and full name in case they need to follow up.
Often, the department or person they're having a problem with isn't even my own and they just need help navigating a confusing bureaucracy. Again, not officially my job, but certainly part of being a public servant in my book. And the few minutes it takes out of my day is certainly worth it when I hear, "Thank you so much! You're the first person who's taken the time to help me. You've restored my faith in government." Hey: glad to help!
While snazzy websites can do a lot to present a company's image to the world, I suspect some businesses spend more time haggling about the placement of a button on their website than about the skill level or appropriateness of their reception or other staff that interacts with customers.
However, more companies should realize that the person in that spot and the customer service approach of the entire staff is just as important as their website in providing an impression of what their business is about, how it handles things and whether it's a place to which customers will want to provide repeat business or to which they'll refer friends and associates.
Thursday, September 03, 2009
PDX, Paul Bunyon and politics
According to the Oregonian newspaper, the neighborhood's getting some revitalization money: Amid face-lift, Kenton values small-town feel.
I met Mr. Kitzhaber when I was a reporter in southern Oregon and he always struck me as a reluctant politician who eschewed partisanship and served for the right reasons: because he had good, innovative, progressive ideas, and wanted to work with others to make things better for as many people as possible, not just a select few.
He's a former emergency room doctor who helped write the Oregon Health Plan . After he left office, one of his projects was (from Wikipedia) launching the Archimedes Movement, an organization seeking to maximize the health of the population by creating a sustainable system which uses the public resources spent on health care to ensure that everyone has access to a defined set of effective health services.
When he was in office, one of the criticisms of his tenure was that he didn't work well with the Republican-controlled legislature during his term. Not sure how he'll approach that this time around, but he seems like just the kind of politician we need in the fray these days.
Monday, August 24, 2009
Friday, August 21, 2009
Dallas World Aquarium
So we headed to Dallas World Aquarium which had fish, birds, reptiles, spiders and penguins! It was like air conditioned animal kingdom and Ava loved it. My favorite? The walk-through shark tank tunnel. Wish I'd had a Jaws theme ringtone to enhance the mood.
Sunday, August 09, 2009
Portrait of an artist at work
Sunday, August 02, 2009
Snail mail under seige: USPS looks to cut service
Friday, July 31, 2009
Support on Click: if it walks like a scam and talks like a scam...

Riiight. I'll get right on that as soon as I put my bank PIN, credit card numbers and all my online passwords on business cards and hand them out to passers by, preferably ones exiting any local criminal justice facility and looking kind of shady.
Sunday, July 26, 2009
Urban cowgirls
The pygmy goats elicited a squeal of delight but the highlight for my pony-loving girl was the horseback ride. This is me and Ava on Little Red.
Getting on was easy with the handler's help. Going over the steeples was a little tougher.
Sunday, July 19, 2009
Wild haired al fresco brunch
It's too nice of a day to delay the meal just to put a few hairs in place to hang in our own backyard, so we're disregarding my child's extremely wild bed head.
Menu: egg sandwich on toasted whole grain w/a slice of Dubliner Kerrygold cheese, Johnsonville breakfast links (are they publicly traded? Because we should own stock), red and green seedless grapes, Rainier cherries (yes, Ava can get the pit out on her own), and the requisite cup of whole organic milk. Man, is it snack time yet? I'm suddenly hungry again.
Monday, July 06, 2009
Beignet day
Thursday, July 02, 2009
Shock and awe
Tuesday, June 23, 2009
Ava plays the name game
Monday, June 08, 2009
Maximus-minimus lunch
I spotted it from a block away by the giant silver pig-shaped truck and the line doubled back on itself with salivating customers-to-be.
The owner was out schmoozing the line and answering questions. Nice guy, interesting concept.
I opted for the pulled pork sandwich with sweeter minimus sauce (maximus is apparently like two stars in Thai cuisine. The minimus is like one), no slaw, with a side of vegetable chips, which appear to be deep fried potato slices, green beans, beets, and sweet potato.
I also had a ginger lemonade, which struck me as just right, despite the owner's warning that some people found it too tart, others found the hibiscus nectar too sweet, and he advised that both just need vodka.
It was all delish and well worth the trek and line, although to be honest, they had me at deep fried vegetables. Menu, hours, locations and more at their site: www.maximus-minimus.com
China makes it even harder to be informed
NPR had an eye-opening story related to this last week about the anniversary of the Tiananmen Square uprisings. There were young Chinese who either did not believe it really happened or didn't believe their government would have committed acts of violence against its own people unprovoked.
This was attributed to the lack of accurate, information inside China about the event that hadn't been "sanitized" by government censors. It's not even mentioned in history classes! Amazing.
Sunday, June 07, 2009
Ava grooves after her bath
I usually play music on my phone while we do Ava's bath. This night, we finally had a camera closeby to catch her shaking her groove thing. Perhaps I should introduce her to Shakira's Hips Don't Lie.
Thursday, June 04, 2009
Critics: Michelle Obama should cook more too

Michelle Obama and school kids plant the organic garden at the White House
From the official White House Flickr stream
Seriously?! I don't even run a household for the leader of the free world and I would drop cooking nightly dinner in a heartbeat if I could, as I did tonight (Thanks J.!).
Are these critics for real? What's she supposed to do? After visiting schools, giving speeches, and hosting dignitaries all day, then prepping for the next day's work on behalf of the country and underserved constituencies, she should head to the White House kitchen and elbow the trained chefs aside so she can work a little Rachael Ray action, all before the girls are home from school? Puh-leeze. Has this been a big complaint of previous first ladies too? I'd bet the closest Nancy Reagan ever came to the kitchen was the tour on move-in day.
And I'm not even going to get into how this harkens back to time worn stereotypes and realities of Black women as household cooks in homes that weren't even their own.
As one of my aunts told me when I said J. does his own laundry, "Good chile. And let him keep doin' it. We've done enough laundry for men in our lifetimes to cover you and everybody else for a while." I'd say the same goes for women (of any race) and cooking, if they are so inclined.
Saturday, May 30, 2009
Sunday, May 17, 2009
Resting in Denver
Saturday, May 02, 2009
Re-inventing your career? Try these tips
The Seattle Association of Black Journalists (SABJ) held a Career Re-invention Workshop last weekend at the University of Washington aimed at any current and soon-to-be non-journalists or others considering transitioning out of or into journalism as it changes and figures out what it will look like in the coming years.
Here were some of the top tips offered.
1. Learn about and use new media and social media media tools such as Facebook, LinkedIn, Twitter. Understand how they can help you as an individual (networking, job research) and how they can help companies (connecting with customers, market research) you want to work for. LinkedIn can also help you research people and positions. Here’s a useful slideshare on it Using LinkedIn in Your Job Search and Guy Kawasaki’s Ten Ways to Use LinkedIn to Find a Job.
2. Make sure your resume conveys your transferable skills, not just titles, companies, and job-specific jargon, especially if you’re trying to transition to a new field or a job very different from previous ones on your resume. This is also true in the interview. Assume your interviewers have no knowledge of what your past jobs entailed so paint a picture of what you did day to day and the skills involved.
When I was transitioning from reporting to communications, my resume had all my previous writing, reporting, and anchoring positions. Someone in the TV industry would know what that involved day to day. But one of my three interviewers, who was clearly not convinced I had the skills they were looking for, finally said, “I don’t own a TV so I don’t know anything about reporters. I thought you all just stood there and ad-libbed all that stuff you said.”
Umm, no. So I walked her through my day as a reporter: the story research, the source building, the contact with organizations, the outreach to experts and people who could provide insights for stories, the collaboration with a photographer and project management on longer-form pieces to get the right pictures, interviews and full-screen explanatory images to bolster the story, and through it all, the daily deadline writing. At the end of my explanation, she said, “Oh. Well I didn’t realize how involved it is. Thank you.” I got the job and had a great tenure there. I still see the people I worked with then and they remind me, “If you ever want to come back, we’d love to have you!”
3. Be clear yourself about what you want in a new job. Is a long commute a deal-breaker? Then don't bother applying to the position that's an hour away with traffic. You’ll spend the weekends dreading Monday and hate the job the moment you sit at your desk.
Also evaluate the culture of the place and whether it matches what makes you tick. If you’re hard-charging and they talk a lot about how laid-back it is, you might want to ask more questions to decide if it’s really the place for you to spend 40+ hours of your life each week. Being the impatient person in a meeting of ditherers or the person who wants to walk through the options a couple more times while everyone else is off and running on the next task will get old quickly.
4. Quantify what you’ve done. Number of projects completed on time and on budget. Number of stories researched and written each week. Dollar amount of coverage you secured for your company. Number of events you planned and number of attendees or amount of media coverage. Numbers help people put things in context.
5. Give examples of your skills. Tell stories. Review your old performance evaluations to refresh your memory on projects and successes you’ve had before interviews so that you have examples to share that help you sell your skills. Whether you’ve had a short or long career, you’ve probably forgotten some of the big projects you worked on and how you contributed. Examples help you show what you’ve done and what you can do for another company or organization.
One candidate I interviewed had great examples in response to questions about her skills. She said, “Yes, I have a lot of project management experience. Week to week I always have at least two on-going, multi-part projects that I’m moving forward. I get out my excel charts and track each step so that I don’t miss anything and I can see what’s left to be done or who I need to contact to keep it moving. One recent example was a major outreach event I coordinated for one of our divisions. I planned the event, contacted all of the participants and third-party validators and followed up to make sure they would be coming, and created the publicity pieces for it in coordination with our staff. I also did outreach to local media to get coverage. I also coordinated with staff and gave them talking points on all of the improvements we were announcing so they would be prepared if they were interviewed.
On the day of the event, I put up signs directing people to the staging area, made sure all the speakers stayed on schedule, then I took the media on a tour of the facility and did a number of interviews with them and connected them with staff, volunteers and other participants for interviews. In the end, stories on the event ran in two papers, two TV newscasts, three high traffic community blogs, and one local radio news program. It was a lot of work but it was so much fun pulling all of those pieces together!” She told a story that conveyed her expertise, her initiative, her project management ability and her positive attitude. She got the job.
6. Increase or develop new skills by volunteering or freelancing on a project-to-project basis. Many organizations have had to cut staff but still need help. Find a need and fill it. Author and freelancing expert Michelle Goodman's book and website www.anti9to5guide.com has great tips on working for yourself permanently or while you look for something else.
7. Look beyond titles when you job hunt. Just as titles on your resume may not convey the full scope of what you did, a job listing title may not paint an accurate picture of daily duties. Especially in companies that use non-standard titles like “People Pleaser Extraordinaire” instead of Customer Service Manager. Read closely for key words that match what you’re truly looking for in a position.
8. The panel of hiring managers was mixed in its responses on whether cover letters were still useful. Some said they never read them, other said they always do but they agreed that if you do one, it should be (like your resume) targeted to the position and error-free.
Overall, the panelists and audience had great tips to share for journalists and anyone else looking to transition from one industry to another and the Seattle Association of Black Journalists did a great job of putting together the entire morning of panels, discussions and resume reviews. It was a pleasure to be part of it.
Be the change you want to see
I saw this quote in Oprah’s magazine recently and it perfectly captures how I’ve felt since Ava arrived.
“In bathrooms, boardrooms, buses, bagel shops, and everywhere, we all need to imagine a little girl following us around, repeating everything we say and everything we do. Think about all the things you want for yourself and your daughters, granddaughters, and girls everywhere – and teach them by living it yourself.” – Nell Merlino, entrepreneur, former union organizer, author
Superstar!
It's like having a little shadow following me around, copying what I do, how I do it and taking copious mental notes. It's inspiring and daunting at the same time. How do I prepare her for a future that will likely be dramatically different from what I've known? Think about the advances and changes of the past 80 years and try to imagine what the next 80 will look like. It's mind-boggling but I want to get it as right as possible for her so she can adapt to whatever life throws her way.
What lessons do you hope kids today are getting from their parents or caregivers?
Sunday, April 19, 2009
Hosed by Nokia e71
Dear Natasha, Thank you for your response. I'm sorry that your original inquiry was not addressed in our previous e-mail to you. However, I am more than happy to assist you. Natasha, your Nokia E71 does not have any settings that can be adjusted to change what information is backed up to your microSD card. Also, there is not a way to save your calendar to your memory card, but there is a way to save your contacts and messages to your memory card. I have provided the steps below.
Tuesday, March 31, 2009
Future student
Mom's night out
After a busy day at work, it's Mom's night out. Bookstore, reading by Heather Armstrong and a slice of quiche w/bacon and gruyere. An awesome trifecta! Always nice to hear from a mom who acknowledges some of the downside (in her case, many downsides) to mothering an infant. So I'm live-blogging this.
Having never been to this bookstore before, I came a bit early from my board meeting to get some food and roam the aisles. Because I don't care where it is, if you put me in a bookstore or library anywhere in the world, I'm at home.
After roaming a bit, I bellied up to a table with my laptop, quiche and a beverage to people-watch. Within a few minutes, I'm 98.3% sure I'm the only person here w/any melanin. Not even someone with a slight tan! Interesting. But then, it IS
This place is packed! I was able to snag a chair but many folks are standing in the back. See that distant figure with the lovely pregnant glow in the image below? Yep: Heather. She's quite funny and she talks like she writes, or vice versus. Either way, lots of laughs already.
Saturday, March 28, 2009
The more things change...
Wednesday, March 18, 2009
Editing on iPhone: This is news?
The New York Times reports that iPhone users will get cut, copy and paste ability at long last this summer after a software upgrade. Uh, I've had this feature for at least 9 years since my first Handspring/Palm PDA in 2000. What's next? MMS (multimedia messaging service)? Oh, still doesn't have that either except through 3rd party work arounds? Remind me again why this device is worth camping out for?
Granted, I have had my share of days drooling over, scrimping and saving to get the lastest sparkly tech tool (Previous: Treo line from Palm. Latest? Nokia e71. Review: Nokia E71 Is a Legit iPhone Killer — We’re Serious This Time) and having a child has forced me to curtail my early-adopter tendencies in favor of less sparkly, non-sexy items like college funds and medical insurance co-payments. Still, call me a heretic, but me in the Apple store is like Elton John at Hooters: I don't feel anything for the iPhone. My mouth is not agape and it's definitely drool-free.
I stuck with Handspring/Palm for nearly a decade because it captured all the tools and applications I needed in one handy, albeit slightly thick, package: phone, calendar, web access, laptop tethering using the PDA's unlimited data plan, SMS, MMS, MP3, camera, web radio, cut, copy and paste from every program to every program, QWERTY keyboard, and Microsoft word document creation and editing. It also grates cheese and can be used to flavor soup base. Kidding. But it was a workhorse for me and although I love having wi-fi now, I miss many of its innate charms, including the touchscreen.
Reading about the iPhone cut, copy, paste excitement (I'm still: "Uh, okay.") reminded me that content creation tools were a major part of the Palm's appeal - ones I feared I'd lost completely when I switched to the Nokia e71. It does most of what I need, but its cut, copy, paste function is a bit limited compared to the Treo line, forcing odd workarounds, like having to forward then cancel messages to make them editable for copying text (say a Fedex tracking number), then pasting the number into the browser for tracking a package online.
That said, the e71's wi-fi and ability to run multiple applications at once and hardly make a dent in the crazy-long battery life are huge improvements over the Treo. But even here, I miss the ability to charge the PDA through the USB synch cable. Treo could, Nokia can't.
I know that everyone's "perfect" device is subjective and a personal decision, like deciding what constitutes the "perfect jean." For now, the Nokia has most of what I want in one sleek, speedy package.